The commercial license provides email support. Please contact Allanbank Consulting, Inc. for information on the commercial support.
We actively monitor the mongodb-user Google group for questions about the driver. To help us find you question please include 'java' and/or 'async' in the subject of the message.
Please also note that your first posting to the group must be approved by a moderator. That usually happens within a few hours but can take up to a few days.
We also monitor the Stack Overflow site for questions. For Stack Overflow we recommend using the 'mongodb-java' tag to help us find your question.